Have questions?

Yes. You can expect the results you achieve at the end of your Smile Journey™ to reflect those you saw in your original doctor-approved treatment plan. Of course, just like any other clinical treatment, your plan may need some adjustments along the way. This is completely normal. That’s why your plan is doctor-directed, and that’s why our Lifetime Smile Guarantee™ includes aligner touch-ups, at no additional charge.


Follow these steps to return your aligners:

  • To ensure a full refund, make sure to return your unused aligners, in their original bags, within 30 days of receiving them.
  • Please note, you are responsible for shipping costs. We recommend using a trackable carrier such as FedEx or UPS. This way, even if a shipment is lost in transit, we can process your refund.
  • For address and further information, call 800-848-7566.

You could be eligible for an aligner touch-up if you:


  • Wear your aligners as prescribed throughout your smile plan, except when eating or drinking anything other than cool water.
  • Register your aligners at SmileDirectClub.com/checkin.
  • Respond to each regular Smile Check-in from your doctor by sending an email with the requested photos.


Things come up. We get it.

If you are currently in treatment, you will become eligible again as long as you:

  • Check in your aligners (check your email or the app to do this)
  • Complete your future Smile Check-ins (via email or our app)
  • Are current on your payments
  • Purchase retainers after treatment, replace them every 6 months and wear them as prescribed


If you just finished treatment, you can become eligible again as long as you:

  • Are current on your payments
  • Replace retainers every 6 months and wear them as prescribed


If you’re unsure whether you’re eligible, contact us to find out.

Currently the Lifetime Smile Guarantee™ is for new Club members, Club members currently in treatment, and Club members who have finished treatment within the past 30 days.

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