Frequently Asked Questions

SmileDirectClub Aligners

What are SmileDirectClub aligners?

How does SmileDirectClub work?

What are SmileDirectClub aligners made of?

Are attachments or buttons required to move teeth with SmileDirectClub aligners?

How do I know if I’m right for SmileDirectClub clear aligners?

How long do I need to wait after having my wisdom teeth removed before I can start with SmileDirectClub?

What if I still have my wisdom teeth?

Am I a candidate for SmileDirectClub if I have an implant?

Can I use SmileDirectClub aligners if I have missing teeth?

SmileDirectClub Nighttime Aligners™

Is treatment with SmileDirectClub Nighttime Aligners™ safe?

How are SmileDirectClub Nighttime Aligners™ different from SmileDirectClub’s 22-hour aligner treatment plan?

Will my teeth move more slowly because I'm only wearing aligners at night?

Is SmileDirectClub the only company to offer Nighttime Aligners? 

Why should I try SmileDirectClub Nighttime Aligners™?

Impression Kit & 3D Image Process

How do I choose between an impression kit and a in-person 3D scan?

Where can I buy an impression kit?

Is the cost of my impression kit refundable?

I lost the registration code in my impression kit. What should I do?

What if I make a mistake on my impressions?

Can someone walk me through using the impression kit?

What is a SmileShop?

Where are SmileShops located?

How do I schedule a scanning appointment?

What happens if I am late for my appointment?

What if I need to reschedule my appointment?

How long does the scan take?

How does the scanning technology work?

What are the SmileGuide's qualifications?

What if I can’t or don’t want to go to a SmileShop?

Treatment Process

Does a licensed dentist or orthodontist review my case?

Can I view what my expected results will be after treatment is completed?

How long is the typical treatment process?

Can I use SmileDirectClub aligners on only my upper or lower teeth?

How do I use my Movemints?

Why don’t my aligners cover my molars?

How often should I wear my aligners?

Will my teeth hurt during treatment?

Are there any visits to a dental office during treatment?

What happens if I lose an aligner?

What happens after my aligner treatment is complete?

How do I preserve my new smile after treatment?

How do I change my email or mailing address on file?

Does my purchase include free teeth whitening?

How can I keep track of when to change my aligners?


What's the Club Warranty?

How much does SmileDirectClub cost?

What forms of payment are accepted?

Do you offer an affordable payment plan?

Can I pay off my SmilePay™ early?

Are SmileDirectClub aligners covered by insurance?

Does SmileDirectClub accept HSA or FSA?

Does SmileDirectClub accept CareCredit?

What is the 30-Day Money Back Promise?

Can I combine discounts or offers on my impression kit or scan and treatment purchases?

What is Single Pay?

What is SmilePay™?

What is HFD?

Lifetime Smile Guarantee™

What's the Club Warranty?

How do I return my aligners?

What is the 30-Day Money Back Promise?

How do I know if I’m eligible for the Lifetime Smile Guarantee?™

I’ve completed treatment, but think I might need a little extra help to achieve my desired smile. What should I do?

How do I know if I’m eligible for an aligner touch-up?

How do I request an aligner touch-up?

I missed a check-in (or forgot to register my aligners or order retainers), and I’m not sure my Lifetime Smile Guarantee™ is still in effect. Is there anything I can do to become eligible again?

I completed treatment over 30 days ago, why am I not eligible?

Are my results guaranteed?

Parents & Teens

How is SmileDirectClub so much less expensive than braces or Invisalign?

Why are your treatment times so short?

Are SmileDirectClub aligners covered by insurance?

What happens if there’s a dental issue during treatment? 

What happens if my teen loses an aligner? 

Can I use my HSA/FSA to cover the cost of SmileDirectClub?

What am I paying for, and how much does it cost? Are there hidden fees?

Is there another payment option besides SmilePay™ and the pay-at-once option?

Do you have a family plan or discounts for buying multiple sets of aligners for multiple children?

How do I know which teeth straightening solution is best for my teen?

Is it safe for my teen to wear their aligners while they play sports or instruments?

What foods can my teen eat or not eat?

How does my teen clean and maintain their aligners?

Are aligners painful to wear?

Do you offer retainers?

Can we talk to my teen’s dentist remotely?

Does my teen need to have their wisdom teeth out?

Is there a midpoint check-in with a dentist, and if so, what can we expect during that check-in?

Do you fix complex bite or jaw issues?

Why should I choose clear aligners over metal braces for my teen?

What happens if I’m not satisfied with the results?

How do I prevent my teen from losing their aligners?

What is the right age to start straightening teeth?

How do I follow my teen’s progress?

How does my teen know when to switch their aligners?

Is there somewhere I can talk to other parents whose teens have gone through SmileDirectClub treatment?

bright on®

What is bright on®?

How do I use bright on®?

How long does bright on® whitening last?

How often can I use bright on®?

What does the LED accelerator light do?

How do I use the LED accelerator light?

How do I clean the LED accelerator light?

Is bright on® vegan?

Can I use bright on® if I have fillings, bonding, or veneers?

Where can I buy bright on®?

Can I return bright on®?

App Support

Why can’t I find the SmileDirectClub app in my app store?

Why isn’t the SmileDirectClub app available for my device?

Why is the app shutting down after I sign in?

Why is the app loading indefinitely after I sign in?

Why does the app keep logging off?

Partner Network

What is the value of offering SmileDirectClub in my practice?

What types of cases qualify for SmileDirectClub treatment?

What types of information do you collect?

Do you require an in-person exam prior to treatment?

What happens if one of my patients that I've referred to SmileDirectClub contacts my practice with a SmileDirectClub medical or billing question?

What happens if they're not a good candidate for SmileDirectClub aligners?

How do you handle a dental care need during treatment?

Who holds the liability for SmileDirectClub’s treatment and for addressing any patient queries?

Does SmileDirectClub aligner therapy come with buttons, attachments, cutouts/elastics, bite ramps, etc.?

What happens if my patient is not happy with their results?

What happens if an SDC customer loses an aligner and reaches out to me?

How do I know if an individual's impression have been accepted or if their aligners have gone into production?

Do individuals have to provide their payment method to purchase aligners in the office?

How do SDC customers order retainers?

Who verifies the dental or orthodontic insurance coverage for my patients that I refer to SmileDirectClub?

Other frequently asked questions

What are the Smile Check-ins™?

Is there a minimum age required to use SmileDirectClub aligners?

Does SmileDirectClub ship internationally?

Do you have before and after photos of patients who have used the SmileDirectClub aligners?

Can I purchase impression kits for friends or family members?

I canceled my SmileDirectClub account. Can I reopen it?

I wasn’t eligible for treatment when I