Frequently Asked Questions

Our aligner treatment includes several sets of tight-fitting, custom-made, BPA-free clear plastic trays that safely and gradually shift your teeth into their desired position. 100% of our aligners are custom-made in America at our state-of-the-art 3D printing facility. They're designed with Comfort Sense™ technology, using soft, medium, and firm plastics that are smooth and won't irritate your cheeks or gums like braces do. And our aligners don't require you to have buttons or brackets glued to your teeth, as Invisalign aligners often do.

SmileDirectClub is the world’s largest direct clear aligner company. All of your aligners are 100% custom-made in America, just for you, and shipped directly to you all at once. Each aligner will make slight adjustments to tooth position, a process that is mapped out in advance using our proprietary state of the art Smart Sculpt™ technology and approved and prescribed by a state-licensed dentist or orthodontist. This allows us to offer clinically safe and effective treatment for 60% less than braces or Invisalign

SmileDirectClub is committed to getting you the smile you’ll love, for life. With our Lifetime Smile Guarantee™, if you feel your smile isn’t working out – during, or at any point after treatment – we’ll make it right, at no additional cost to you.

Our aligners are made with BPA-free plastic that feels smooth and comfortable and won't irritate your cheeks and gums like traditional metal braces often do. We use Comfort Sense™ technology to design the soft, medium, and firm aligner plastics that help safely and gradually move your teeth.

No. Unlike Invisalign, we don't require the use of attachments or buttons, which are generally considered unsightly and uncomfortable.

Every SmileDirectClub order begins with a free Smile Assessment, then a from-home impression kit or free in-person 3D scan to determine if SmileDirectClub aligners are right for you. Our aligner treatment plans are designed for mild-to-moderate teeth correction, including treating space between teeth, crowding, rotations, and some bite correction.

Typically, you will need to wait six weeks after having your third molars (or wisdom teeth) extracted before starting with SmileDirectClub. If your dentist or surgeon feels it’s safe, you may be able to start earlier with a signed release form from their office.

If your dentist has recommended removal of wisdom teeth, then please follow that direction. If not, you can purchase our from-home impression kit or book a free, in-person 3D scan, and a state-licensed dentist or orthodontist will review your smile for you. And if they determine that SmileDirectClub aligner treatment isn’t right for you, we'll refund the cost of your impression kit.

Our aligners can work for people with implants. You can purchase our from-home impression kit or book a free in-person 3D scan, and the state-licensed dentist or orthodontist assigned to you will assess your smile and determine if SmileDirectClub aligners are the best fit for you. And if they determine that SmileDirectClub aligner treatment isn’t right for you, we'll refund the cost of your impression kit.

Our aligners can work for people who have missing teeth. You can purchase our from-home impression kit or book a free 3D scan, and the state-licensed dentist or orthodontist assigned to you will assess your smile and determine if SmileDirectClub aligners are the best fit for you and if they determine that SmileDirectClub aligner treatment isn’t right for you, we'll refund the cost of your impression kit.

Treatment with Nighttime Aligners™ is a safe and effective path to a straighter smile. As with any aligner treatment plan, you should follow your prescription from your state-licensed dentist or orthodontist of 10 continuous hours of wear per night. While the average Nighttime Aligners™ treatment time may be longer than the average 22 hour wear aligner treatment time, this discreet and flexible alternative will safely achieve your desired results.

Treatment plans using Nighttime Aligners™ provide a more discreet, flexible option for people with mild to moderate spacing and crowding issues. They'll safely straighten your teeth with at least 10 hours of continuous wear each night.

Our 22-hour-a-day aligner therapy is a faster option for people wanting a straighter smile in time for an event like a graduation or a wedding. They are worn 22 hours per day, and you can typically see results in as little as 4-6 months.

All our aligners are made with Comfort Sense™ technology, which safely and gradually moves your teeth with our soft, medium, and firm plastics. They're BPA-free, they're made in America, and they have a natural-looking matte finish.

All our aligners are custom-made with Comfort Sense™​ technology to provide the best fit. Each treatment plan is overseen by a state-licensed dentist or orthodontist, who prescribes an individualized schedule for every Club member. Nighttime Aligners™ are worn at least 10 continuous hours per night. That’s compared to the 22 hours of daily wear time for SmileDirectClub aligners. The tradeoff is that Nighttime Aligners™ average treatment time is 10 months

No. However, our Nighttime Aligners™ were the first on the market that could be safely worn for only 10 continuous hours per night. We introduced them knowing that many people would find it more convenient to straighten their teeth while they slept.

There are 3 key reasons to take advantage of SmileDirectClub’s Nighttime Aligners™:

• Convenience: You can get a smile you'll love while only wearing aligners for 10 continuous hours per night.

• Affordability: Our Nighttime Aligners™ cost 60% less than braces or Invisalign

  “60% less than braces or Invisalign” claim is based on Single Pay vs. average fees (including diagnostics and in-person exams) for treatment of mild-to-moderate malocclusion with braces or Invisalign as reported in national surveys of practicing dentists and orthodontists offering such treatments. Price comparison does not include additional costs, such as retainers. As treatment is highly individualized, results may not be the same.

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  with no hidden costs or fees.

• Accessibility: If you have a career or lifestyle that makes it difficult to wear aligners during the day, you now have the flexibility to focus on straightening your teeth only at night. 

Nighttime Aligners™ provide a more discreet, flexible teeth straightening solution if you can't commit to 22 hours of daily wear. They're safe and very discreet to wear because you only wear them at night and while you sleep.

An in-person 3D scan can be done at any SmileShop. During a 30-minute appointment, a SmileGuide will make a 3D image of your smile that they'll send directly to our lab so a dental professional can get started on designing your custom treatment plan. SmileShops are located across the country – find one near you on our Locations page. If you’re not near a SmileShop, or if you’d rather get started in the comfort of your own home, an easy-to-use impression kit may be right for you. Simply use the kit to take impressions of your smile, then send it back to us. Return shipping is free. Just drop your completed kit in the mail.

You can purchase an impression kit for $59 here.

Yes. Our 30-Day Money-Back Promise is designed to ensure your satisfaction. We’ll refund the cost of your impression kit if your assigned dentist or orthodontist determines our aligners aren’t a fit for you. Simply reach out to CustomerCare@SmileDirectClub.com.

We can help! Give us a call at 1-800-688-4010 or send us a chat. All you'll need is your receipt. Simply provide the date of the purchase and your order number, and we can generate a new code for you.

No worries. If our lab receives distorted impressions that prevent them from making accurate aligners, we'll send you a free retake kit.

Yes! Our Customer care team is available 24/7 via phone, email, and chat to answer any and all of your impression kit questions. Give us a call at 1-800-848-7566 or contact us here. You can also watch our training video here.

It’s your first step to getting a smile you’ll love. During your visit, a SmileGuide will take a 3D image of your current smile. That image will be sent to a state-licensed dentist or orthodontist in our network who will review your results and, if they determine our aligners are a fit for you, prescribe your treatment plan. The SmileGuide will be there to answer any questions you have, and you can expect the visit to last about 30 mins. And you'll go home with free bright on® teeth whitening so you can start improving your smile right away​.

Our SmileShops are located across North America as well as in a number of countries worldwide. For a list of shops, visit our Locations page.

Simply book a visit on our Locations page. You’ll be offered a few dates and times to choose from, and our team will follow up to confirm your scheduled appointment.

Life happens – we understand. Please call us at 1-800-688-4010 and let us know when we can expect you to arrive at the SmileShop. We'll do everything in our power to work you into the schedule.

Give us a call at 1-800-688-4010 at least 24 hours before your appointment time to reschedule your appointment and avoid a cancellation fee.

About 20 to 30 minutes, give or take.

Our SmileGuides use a highly accurate 3D optical camera to capture a digital map of your smile, including your teeth and gumlines. This 3D image helps your prescribing dentist or orthodontist determine if our aligners are a fit for your smile, and allows us to create your personalized treatment plan using Smart Sculpt™ technology.

SmileGuides are trained to efficiently and accurately capture a 3D image of your smile. Many of our SmileGuides are registered dental assistants, dental hygienists, or home health aides. We actively monitor and evaluate the quality of their work – including your experience. Our SmileGuides can answer any questions you have about our service, process, and technology, as well as most questions about straightening your smile using SmileDirectClub aligners.

That’s no problem at all. We also offer an easy-to-use, from-home impression kit that includes an online photo assessment and dental impressions.

Yes. Every Club members clear aligner treatment plan is doctor-directed and doctor-managed from start to finish.​

Yes, after we receive your impressions or 3D image, we create a custom treatment plan which shows a before and after 3D visualization of how your teeth will move with treatment. Your treatment plan can be viewed in your account.

SmileDirectClub aligners move all teeth simultaneously, distributing force equally across your entire mouth. The majority of SmileDirectClub’s treatment plans are 4-6 months.

It’s possible. Your state-licensed dentist or orthodontist will decide what is the safest and best treatment option for you.

Movemints help you seat the aligners on your teeth. After you insert your aligners, simply put a Movemint between your teeth, and chew as if it were a piece of gum. Use your Movemints for 10–15 minutes at a time, 2–3 times per day.

Our goal is to make your custom aligners the appropriate size to realign your smile while being as unobtrusive as possible. Your aligners should cover at least one third of each molar.

Wear your aligners as directed by your prescribed treatment plan. Take them out for eating and drinking.

Much like the days after a good workout at the gym, most people experience some tooth soreness for a few days after wearing new aligners. This is perfectly normal. It is a sign that your aligners are working, gently moving your teeth to their final destination. This soreness should gradually go away after the first few days of wearing new aligners. If the pain doesn't go away, contact our customer care team at 1-800-848-7566

Aside from their regular dental cleanings, most Club members don't need to make any additional visits to a dental office during their aligner treatment.

We know that mistakes happen, which is why it’s important to always keep your previous aligner sets. Give our customer care team a call at 1-800-848-7566 so we can understand where you are in your smile journey and our dental team can provide the best solution for you. Your treating doctor and our dental team may advise you to wear your last set of aligners or to move on to the next set. Your first replacement is free. Subsequent replacement aligners may be subject to a $99 surcharge depending on the circumstances.

Protect your investment! We strongly recommend you safeguard your new smile with our custom-fit SmileDirectClub retainers. Without retainers, teeth have a tendency to shift back to their original positions. Keep them from moving back with our custom-fit retainers. One set costs $99 and is available to purchase toward the end of your treatment. Call our customer care team at 1-800-848-7566 about 4–5 weeks before you finish your treatment plan to place your order.

As with any orthodontic treatment, you'll need regular retainer wear to maintain your new smile. For the first 2 weeks after your smile treatment, you'll wear your retainers 24 hours a day (except for eating and drinking). After that, you'll wear them only while you sleep.

We stand behind your smile for life with our Lifetime Smile Guarantee™. As long as you stay current on your retainers, ordering 2 sets per year and wearing them as prescribed, we’ll provide an aligner touch-up per year at no cost to you if your teeth move out of alignment.

Making changes to your account information is easy. Log in to your account on our website or call us at 1-800-848-7566 to update your shipping address, email, phone number, or credit card on file. We’re happy to help you keep your contact information current.

Yes, all customers receive complimentary bright on® teeth whitening so you can brighten your smile while you straighten it.

You can keep track of your aligners by logging into your account on our website. Once at your dashboard, simply enter the date on which you start wearing your first set of aligners and we’ll send you reminders to change to the next set.

You can log in to see when you’re scheduled to change to your next set, which aligner you should be wearing, and how many days and aligners you have left in your treatment plan. If you ever get off course because of a vacation or forgetting to wear your aligners, you can always reset your dashboard by clicking the Get Back on Track button.

If at the end of your treatment plan, having followed the treatment guidelines, you haven’t achieved a straighter smile, contact us so your dentist or orthodontist can re-evaluate your results. If your aligner touch-up is approved, you may be eligible for additional aligners to continue your journey. Don’t forget: You need to notify us within 30 days of completing your treatment plan for the warranty to remain valid. To maintain your warranty:

• Wear your aligners as directed;

• Register your aligners at SmileDirectClub.com/patient-portal; and

• Respond to each regular virtual check-in by sending an email with the requested photos.

Start with an $18 from-home impression kit (free after return) or a free 3D scan at a SmileShop. Next, we offer two convenient payment options. Option 1 is Single Pay. Make a one-time payment of $1950 – that’s 60% less than braces or Invisalign

You may be eligible for coverage from your insurance company. Use the instant eligibility tool on our Insurance page to find out exactly how much your provider will cover.

To maintain your new smile, you should purchase retainers. SmileDirectClub retainers cost $99 per set.

Visit our Pricing page to learn more.

We accept all major credit cards (Visa®, Mastercard®, American Express®, and Discover®), as well as HSA, FSA, and CareCredit.

Yes! Unlike Invisalign or traditional braces, SmileDirectclub offers financing with 100% approval. With SmilePay™, you make a down payment of $250 and then convenient monthly payments of just $89/month for 24 months ($2386 total). There are no credit checks or forms to fill out, so there is 100% approval after your down payment is processed. However, if you pay in one single payment, you can get your new smile for just $1950.

Yes! Call 1-800-848-7566 and we'll be happy to help you process your payment for the remaining balance.

Yes, you may be eligible for coverage from your insurance company. Use the instant eligibility tool on our Insurance Page to find out exactly how much your provider will cover. In most cases, SmileDirectClub will coordinate payment directly with the insurance company, so you only pay the balance of what you owe after insurance coverage is applied to your total treatment cost. There are some cases where your insurance company may require that you pay the total balance of your aligner treatment before applying for reimbursement through them. If so, we will provide the forms you need to file your reimbursement claim with your insurance provider.

Yes, we accept both. Simply process your HSA/FSA debit card (Visa®, Mastercard®, or Discover®) as you would any credit or debit card. If you have an HSA/FSA account without a card, just call 1-800-688-0450 and we'll help process your order.

Yes. Just call 1-800-688-0450 and we'll help process your order.

Getting started with SmileDirectClub aligners is completely risk-free. Our 30-Day Money-Back Promise is designed to let you experience your aligners to ensure your satisfaction. If you decide SmileDirectClub aligners are not for you within the first 30 days, we’ll refund the full cost.

Impression kit We’ll refund the cost of your risk-free impression kit if your assigned dentist or orthodontist determines our clear aligners aren’t a fit for you.

Aligners If you’re within the first 30 days and you’re not happy for any reason, you can return your unused SmileDirectClub aligners, and all payments you’ve made for them will be refunded. The 30-day time period begins the day your aligners are delivered to you and you've register them online in your account.

If you’re past the initial 30-day window and are not happy with your treatment, you can also return your unused SmileDirectClub aligners for a prorated refund for all unopened and unused aligners.

It’s that simple, and we’re that confident. But please note, you’re responsible for any shipping charges when returning your aligners.

Sorry, but no. You can only use one promo code per purchase.

Single Pay is our simplest payment option, with the best overall value and lowest price. By making a one-time payment of $1950, you save up to $436 over other payment options.

SmilePay™ is our convenient monthly payment option. All you need to get started is a low down payment of $250. There are no credit checks or forms to fill out, so there is 100% approval after your down payment is processed. Then, we'll charge your credit card, HSA, or FSA $89/month or less for 24 months ($2386 total).

If you are not ready to make your down payment, don't worry! Let us help you save up for a new smile. Start saving today and earn $50 towards your down payment without fees, debt, or credit.

HFD is our financing partner. HFD requires a $250 down payment and less than $89 per month for 24 months ($2386 total). If you have questions about HFD financing, call 1-800-688-4010.

If at the end of your treatment plan, having followed the treatment guidelines, you haven’t achieved a straighter smile, contact us so your dentist or orthodontist can re-evaluate your results. If your aligner touch-up is approved, you may be eligible for additional aligners to continue your journey. Don’t forget: You need to notify us within 30 days of completing your treatment plan for the warranty to remain valid. To maintain your warranty:

• Wear your aligners as directed;

• Register your aligners at SmileDirectClub.com/patient-portal; and

• Respond to each regular virtual check-in by sending an email with the requested photos.

Follow these steps to return your aligners:

1. To ensure a full refund, make sure to return your unused aligners, in their original bags, within 30 days of receiving them.

2. Please note, you are responsible for shipping costs. We recommend using a trackable carrier such as FedEx or UPS. This way, even if a shipment is lost in transit, we can process your refund.

3. For address and further information, call 1-800-848-7566.

Getting started with SmileDirectClub aligners is completely risk-free. Our 30-Day Money-Back Promise is designed to let you experience your aligners to ensure your satisfaction. If you decide SmileDirectClub aligners are not for you within the first 30 days, we’ll refund the full cost.

Impression kit We’ll refund the cost of your risk-free impression kit if your assigned dentist or orthodontist determines our clear aligners aren’t a fit for you.

Aligners If you’re within the first 30 days and you’re not happy for any reason, you can return your unused SmileDirectClub aligners, and all payments you’ve made for them will be refunded. The 30-day time period begins the day your aligners are delivered to you and you've register them online in your account.

If you’re past the initial 30-day window and are not happy with your treatment, you can also return your unused SmileDirectClub aligners for a prorated refund for all unopened and unused aligners.

It’s that simple, and we’re that confident. But please note, you’re responsible for any shipping charges when returning your aligners.

To remain eligible for the Lifetime Smile Guarantee™, follow these steps.

During treatment:

1. Register your aligners when you receive them, either online in your account or in our mobile app

2. Wear your aligners for the prescribed amount of time

3. Complete your regular virtual Smile Check-ins

4. Stay up-to-date on payments

After treatment:

1. Stay current on SDC retainer purchases (every 6 months)

2. Wear your retainers every night as prescribed

During treatment, teeth can sometimes be stubborn and not shift as expected. This is completely normal. In fact, it’s why your dentist or orthodontist conducts regular check-ins to track your progress. When an adjustment might be needed, our dental team will re-evaluate your treatment plan. If an aligner touch-up is needed, we will create and ship new aligners, at no cost to you, so you don’t miss a beat. If you’re unsure about asking for a touch-up, please contact us via chat, phone call, or email to speak with our dental team.

You could be eligible for an aligner touch-up if you:

1. Wear your aligners as prescribed throughout your smile plan, except when eating or drinking anything other than cool water.

2. Register your aligners at SmileDirectClub.com/login.

3. Respond to each regular Smile Check-in™ from your doctor by sending an email with the requested photos.

During treatment, if you’re concerned your teeth aren’t moving as expected, please contact us via chat, phone call, or email to arrange a Smile Check-in™ with our dental team. Share your concerns with our team and ask about an aligner touch-up. They will evaluate your plan and if it’s decided an aligner touch-up is needed, we will create and ship new aligners, at no cost to you.

Things come up. We get it.

If you are currently in treatment, you will become eligible again as long as you:

1. Check in your aligners (check your email or the app to do this)

2. Complete your future Smile Check-ins (via email or our app)

3. Are current on your payments

4. Purchase retainers after treatment, replace them every 6 months and wear them as prescribed

If you just finished treatment, you can become eligible again as long as you:

1. Are current on your payments

2. Replace retainers every 6 months and wear them as prescribed

If you’re unsure whether you’re eligible, contact us to find out.

Currently the Lifetime Smile Guarantee™ is for new Club members, Club members currently in treatment, and Club members who have finished treatment within the past 30 days.

Yes. You can expect the results you achieve at the end of your Smile Journey™ to reflect those you saw in your original doctor-approved treatment plan. Of course, just like any other clinical treatment, your plan may need some adjustments along the way. This is completely normal. That’s why your plan is doctor-directed, and that’s why our Lifetime Smile Guarantee™ includes aligner touch-ups, at no additional charge.

Our telehealth platform eliminates the office overhead that makes traditional orthodontics costly. That’s how we’re able to provide doctor-directed teeth straightening for 60% less than braces or Invisalign

We've pioneered new technologies and innovations that result in shorter treatment times, allowing our Club members to straighten their teeth in as little as 4-6 months.

All of this is how we deliver precision teeth straightening on a schedule you teen will love.

Yes, you may be eligible for coverage from your insurance company. Use the instant eligibility tool on our Insurance Page to find out exactly how much your provider will cover. In most cases, SmileDirectClub will coordinate payment directly with the insurance company, so you only pay the balance of what you owe after insurance coverage is applied to your total treatment cost. There are some cases where your insurance company may require that you pay the total balance of your aligner treatment before applying for reimbursement through them. If so, we will provide the forms you need to file your reimbursement claim with your insurance provider.

Simply connect with our Dental Care team — they're available 24/7 via video, text chat, email or phone. They'll be able to advise you on any concerns you may have during treatment without any in-office visits.

We understand that mistakes happen. For starters, give our Customer Care team a call at 1-800-688-4010 so we can understand where your teen is in their Smile Journey™. Then our dental team can provide the best recommendation for your teen's care based on their unique situation. Their treating doctor and our dental team may advise your teen to wear their last set of aligners or to move on to the next set. If we determine your teen needs a replacement aligner, we will send you the first set for free. Subsequent replacement aligners may be subject to a $99 surcharge depending on the circumstances. Either way — give us a call and we’ll work with you to develop the best path forward for your teen's treatment.

Yes, we accept both! Simply process your HSA/FSA debit card (Visa, Mastercard, or Discover) like you would any credit or debit card. If you have an HSA/FSA account without a card, just call 1-800-688-0450 and we'll help process your order.

With SmileDirectClub, your teen will receive a customized aligner treatment plan, professional dental oversight, 24/7 access to our Customer care team, free bright on® premium teeth whitening, and our Lifetime Smile Guarantee™. There are no hidden fees with SmileDirectClub. Make a one-time payment of $1950, which is 60% less than braces or Invisalign.

Not at this time. But with SmilePay™, you'll make a down payment of $250 and convenient monthly payments of $89/month or less a month for 24 months ($2386 total). There are no credit checks or forms to fill out, so there is 100% approval after your down payment is processed. Plus, you’ll have the option to pay in full at any time – just call 1-800-688-0450, and we’ll process your payment for the remaining balance. Additionally, we accept CareCredit – just call 1-800-688-0450, and we’ll process your payment.

Not at this time. To learn about the latest offerings, please visit our Pricing page.

Your assigned dentist or orthodontist will determine which aligner treatment plan is best for your teen.

Our SmileDirectClub aligners are a faster and more convenient option for teens who want to complete their new smile in time for a special event – like graduation or back-to-school photos. Worn for 22 hours of daily wear, they'll help your teen achieve a straighter smile in as little as 4-6 months.

SmileDirectClub Nighttime Aligners™ are worn for 10 continuous hours each night. They provide a more flexible solution for teens who don’t want to commit to 22 hours of daily wear. Treatment takes an average of 10 months.

All our aligners are Made in America using Comfort Sense™ technology, and constructed of BPA-free plastic with a natural-looking matte finish. All work best for cases of mild to moderate spacing or crowding. All straighten teeth without the use of buttons, attachments, or teeth filings. And unlike with metal braces, your teen will be able to eat their favorite foods and maintain good oral health habits like brushing and flossing without brackets in the way.

SmileDirectClub aligners can be worn with zero interference. They’re designed using Comfort Sense™ technology and created from comfortable soft, medium, and firm BPA-free plastics. For any sport where a mouthguard is recommended, however, your teen should remove their aligners and reinsert them after gameplay has ended. Additionally, while our aligners can be worn during the playing of musical instruments, if your teen finds it affects their ability to play, the aligners can be removed until your teen is finished playing.

Because aligners are removable, there are no food restrictions. So long as your teen removes their aligners before eating and drinking anything other than cool water, they may eat whatever they want – even apples and popcorn. Be sure your teen brushes and flosses after eating, before putting their aligners back in.

Caution: Do not use hot water. It can damage the plastic in your aligners and make them unwearable. Try these methods instead.

1. smile spa™ Our smile spa is the first cleaner to combine ultrasonic vibrations and UV light to thoroughly clean all sorts of mouth gadgets – aligners, retainers, mouthguards, nightguards, TMJ appliances, water flosser tips, and even toothbrush heads. It kills 99% of odor-causing bacteria

   5 common odor-causing bacteria: S. aureus, P. aeruginosa, S. mutans, P. loesheii, F. nucleatum.

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   with two 5-minute cleaning cycles. The durable, stainless steel reservoir is large enough to clean multiple items at once. Just add water or combine with one of our universal cleaning tablets for a minty-fresh clean.

2. Soap and water Squeeze a bit of gentle liquid soap into a cup of warm water and mix to form suds. Soak your aligners in the soapy water for 30 minutes, then rinse thoroughly in cool water.

3. Vinegar and water Mix 1 part white vinegar to 3 parts warm water in a cup. Soak your aligners in the liquid for 20 minutes, then rinse thoroughly in cool water.

4. Baking soda and water Mix a tablespoon of baking soda with ½ cup water. Soak your aligners for 60 minutes, then rinse thoroughly in cool water.

5. Peroxide and water Mix equal parts hydrogen peroxide and warm water. Soak your aligners for 30 minutes, then rinse thoroughly in cool water.

SmileDirectClub aligners are custom-designed using Comfort Sense™ technology to give your teen the best fit and feel during treatment. But similar to the muscle soreness you might feel after trying a new sport or exercise for the first time, most people experience some tooth soreness after wearing new aligners. It's perfectly normal – a sign that your aligners are working. And just like with exercise, there’s a payoff if your teen keeps wearing their aligners. Ensure that your teen doesn't miss more than one day of continuous wear, so their teeth don't begin to shift back. If the pain doesn't go away, contact our Customer care team at 1-800-848-7566.

Yes, and we strongly recommend you purchase them to safeguard your teen’s new smile. Our custom-fit retainers lock your teen's smile in place, so their teeth don’t shift again. One set (upper and lower) costs $99, and your teen will wear them at night. Place your retainer order here about 4–5 weeks before your teen finishes their treatment plan. At SmileDirectClub, we stand behind your smile for life. As long as you replace your SDC retainers once every 6 months and wear them as prescribed, we’ll provide an aligner touch-up per year as needed, at no additional cost. That’s our Lifetime Smile Guarantee™.

You’re welcome to connect with your treating doctor through our telehealth platform. Our Dental Care team is accessible via chat, video, email or phone, 24/7/365. Using our remote telehealth platform, you will have regular Smile Check-ins™ with your dentist or orthodontist as well. We’ll be with you every step of the way.

Each orthodontic case is unique and different. If your teen’s regular dentist has recommended removal of their wisdom teeth, then please follow that direction before beginning aligner treatment.

Your teen will receive regular reminders for Smile Check-ins™ with their doctor via our telehealth platform or the app, so their progress can be monitored. During that time, you’ll provide pictures of your teen wearing their aligners so your prescribing doctor can evaluate fit and movement. The doctor will make sure your teen is tracking to their custom treatment plan.

SmileDirectClub aligners are designed for minor to moderate teeth correction including gaps, crowding, rotation, and some bite correction. Braces can correct more severe issues, including overbite, underbite, crossbite, or jaw disorders like TMJ. Your assigned SmileDirectClub doctor will advise whether SmileDirectClub aligner treatment is a good fit for your teen. If the doctor deems that your teen’s case is too severe for SmileDirectClub aligner therapy, we will give you a full refund and refer you to an orthodontic specialist in your area who can help.

One of the benefits of clear aligners is that they can be easily removed, so your teen can practice good oral health habits like flossing and brushing. Metal braces often hinder that process for teens, and they struggle to keep up with proper oral hygiene. Plus, SmileDirectClub aligners cost 60% less than braces or Invisalign

If at the end of your teen’s treatment plan they have followed the treatment guidelines and have not achieved a smile they love, please contact us via chat, phone call, or email to arrange a Smile Check-in™ with our Dental Care team. They'll evaluate your teen's plan and progress to determine if an aligner touch-up is necessary. If it is, we’ll create and ship new aligners, at no cost to you.

Encourage your teen to keep their aligner case in the same easily accessible spot, and to always bring their case with them when they’re leaving home. They can store their aligners in the case while eating or drinking and put them back in their mouth once finished. If you’re traveling for an extended period of time, be sure to pack your teen's next set of aligners, so they can switch them while you’re away from home.

Individuals must be at least 12 years old to begin treatment with SmileDirectClub. Additionally, all permanent teeth must be present. For those under the age of 18, a parent or guardian signature is required on the provided medical and dental history form.

You can keep track of your teen’s treatment using our telehealth platform or the SmileDirectClub app. On the dashboard, enter the date on which your teen starts wearing their first set of aligners, then we’ll do the rest. You can log in to see which aligners they should be wearing, when they’re scheduled to switch to their next set, and how many days/aligners they have left in their treatment plan. If your teen ever gets off course after taking a vacation or forgetting to wear their aligners, just reset their dashboard by selecting the Get Back on Track button.

When your teen receives their aligners, they should log in to their account at SmileDirectClub.com/checkin, or on the SmileDirectClub app, to let us know they’ve received them. We’ll send notifications when it’s time to switch to a new set of aligners. They’ll also receive a prompt to upload progress pictures so their assigned doctor can monitor their progress through our telehealth platform. Using the dashboard will encourage teens to stay on track to get a smile they’ll love by the end of their treatment plan.

You don’t have to take our word for it – ask one of over 1.5 million Club members who have achieved a new smile here. This Facebook group is not affiliated with SmileDirectClub in any way, so we encourage you to join and ask around.

bright on® is a full system of premium teeth whitening that gets your teeth to their brightest bright. Our bright on® whitening gel gets teeth up to 9 shades whiter in just 1 week,

Use it daily, morning and evening, for 1 week. Make sure to brush your teeth before starting – it’ll help the teeth whitening absorb better. Remove the cap and slowly twist the bottom of the pen until you see a droplet of gel form in the brush. Using a circular motion, brush the gel on your 6 top and 6 bottom front teeth. The gel will foam and penetrate your teeth. Continue to slowly twist the bottom of the pen to dispense more gel as needed until your 6 top and 6 bottom teeth are covered. After 5 minutes, spit out the excess foam if needed – but don’t rinse, eat, or drink for 20 minutes after you’re done with the treatment. The teeth whitening formula will continue to absorb into your teeth.

A 1 week supply of bright on® includes 4 pens (each pen contains 4 applications), and when used twice daily will get your teeth to their brightest bright. The results last for up to 6 months.

We recommend using a 1 week supply of bright on® once every 6 months.

Enhance the power of your bright on® premium teeth whitening with the same type of LED light technology used by dentists. This cool blue LED light activates our Bright Boost™ formula to work even faster.

First brush your teeth, but don't floss. Open the bright on® premium whitening pen and twist the bottom until a droplet of gel is visible on the brush. Using a circular motion, brush the gel onto your 6 top and 6 bottom front teeth. Then plug the LED light into your smartphone using the appropriate attachment, insert it into your mouth, and wear it for up to 10 minutes. It’s normal for the gel to foam on your teeth, and it’s harmless if you happen to swallow some. Once you're finished, take the light out of your mouth and spit out any excess gel.

Remove the detachable cables from the LED light to avoid damaging them. Using lukewarm water, rinse and wipe off the mouthpiece. Allow the light to dry in a well-ventilated place. Once dry, pack it into its plastic case.

Yes, bright on® is vegan, gluten-free, soy-free, and lactose-free.

Using teeth whitening with bonding or fillings can discolor your teeth. bright on® does not whiten veneers.

You can purchase bright on® at Shop.SmileDirectClub.com. If you're on a mobile device, select “Accessories” in the right-hand navigation panel of your screen. If you're on a desktop, select “Accessories” in the top navigation bar.

If your bright on® is defective, give us a call at 800-681-0771. We'll process your refund and send you a return shipping label so you can send the bright on® back to us.

If you can’t find the app in your preferred app store, it’s possible that it’s not yet available in your country. Currently, we’re only operating in the U.S. (for iOS and Google Play) and UK (for iOS and Google Play). If you’re using a Google account or Apple ID that’s based outside of these countries, you won’t able to find the app. Know that as we continue to expand internationally, we’ll continue to expand our app availability – so keep checking back. For further information, please reach out to us at AppSupport@SmileDirectClub.com.

Since our app is supported by current approved devices, some older devices may not support it. To confirm the compatibility of your device and operating system, search the app description in your preferred app store – compatibility requirements should be listed under “Information.” For further assistance, please reach out to us atAppSupport@SmileDirectClub.com

Deleting and reinstalling the app should return it to full performance. First, uninstall the app. Then, check the Applications list on your device to make sure you’ve uninstalled all versions. Finally, reinstall the app from your preferred app store. If this doesn’t resolve the issue, please reach out to us at AppSupport@SmileDirectClub.com for further assistance.

If you’re experiencing loading issues, first make sure you’ve downloaded the latest version from your preferred app store. If you haven’t, uninstall the app, then check the Applications list in your device to see that all versions have been effectively uninstalled. Finally, reinstall the app. If this doesn’t resolve the issue, please reach out to us at AppSupport@SmileDirectClub.com for further assistance.

Because the app manages confidential information about you and your treatment, it will automatically log you off weekly to keep that data secure. Just log back in and know that we’re doing our best to safeguard your information.

SmileDirectClub can help you grow your practice at no additional cost and without requiring extensive aligner experience. We provide increased access to patients who might not otherwise pursue orthodontic treatment. SmileDirectClub enables you to offer individuals a more accessible, convenient, and affordable teeth straightening option.

SmileDirectClub treatment is designed for correcting mild-to-moderate crowding and spacing, including rotations and some bite issues.

On behalf of our network of affiliated state-licensed dentists and orthodontists, we collect photographs and 3D images of the patients’ teeth, as well as their health and dental histories. This information is housed on our proprietary telehealth platform for orthodontia and used by treating doctors to assess candidacy for aligner therapy. If the doctor determines additional information is needed, such as a perio clearance or an X-ray, they can request it through the platform.

No; however, all SmileDirectClub customers must verify that they have visited a dentist within 6 months of starting clear aligner treatment. Conducting an in-person exam to meet this requirement is possible, but it is outside the scope of services you provide as a Partner Network provider. If the SmileDirectClub customer would like to establish a relationship with you as a treating provider, we encourage you to follow your established new patient intake protocols.

You should refer your patient or any individual for whom you collected information to SmileDirectClub. For those patients in your care who are also SmileDirectClub customers, we recognize this is your patient and your reputation - and both mean a lot to us. To be as responsive as possible, we offer 24/7 access to support from our Customer Care and Dental Care teams via phone, video chat, email and social media to handle any questions SDC customers have about their aligner treatment plan.

If your patient reaches out to you with questions regarding a touch-up to their treatment plan (in other words, mid-course corrections or refinements), our Dental Care team will be able to handle those conversations as well.

Of course, for any questions your patients have for you that are not specifically related to their SDC aligner treatment, we defer to the relationship you have established with your patients and your standards for providing dental care.

While SmileDirectClub can help most people straighten their smiles, some cases might be too complex. If our affiliated state-licensed dentists and orthodontists determine our aligners cannot fix a smile, we'll let the individual know and tell them to call you for a recommendation or referral to another provider who can address their orthodontic concerns.

In addition to the 24/7 access that SDC customers have to our Customer Care and Dental Care teams, their SmileDirectClub treating doctor will also conduct regular virtual check-ins through our telehealth platform to ensure the patient is progressing well through treatment. If our Dental Care team determines that additional dental care is needed, we will have your patient call you for a recommendation.

SmileDirectClub and its network of affiliated state-licensed dentists and orthodontists are responsible for the provision of your patient's aligner treatment, and it is our responsibility to address queries relating to aligner treatment. We work diligently to ensure good outcomes. SmileDirectClub customers have 24/7 access to our Customer Care and Dental Care teams. SmileDirectClub's network of affiliated state-licensed dentists and orthodontists prescribe and manage cases via our robust telehealth platform.

No. SmileDirectClub aligners are designed to correct mild-to-moderate crowding and spacing, which do not require these types of adjuncts to complete treatment.

SmileDirectClub has successfully helped more than 1.5 million people around the world get a smile they love. We offer complimentary touch-ups, otherwise known as refinements and mid-course corrections, as necessary throughout treatment.

If a SmileDirectClub customer is not happy for any reason within the first 30 days of treatment, they can return their unused custom-made clear aligners, and all payments they've made for their aligners will be refunded.

Additionally, as part of our Lifetime Smile Guarantee™, customers who have completed treatment and followed their treatment plan, but haven't achieved their desired smile, can contact us to have their treating doctor re-evaluate their results. If a re-evaluation is approved, they may be eligible for additional aligners to continue their journey at no additional cost.

Finally, we stand behind our customers' smiles for life. As long as they stay current on their retainer subscription from SDC and are wearing them as prescribed, we'll provide aligner touch-ups at no additional cost. That's our Lifetime Smile Guarantee.

If a SmileDirectClub customer calls you about a lost or damaged aligner, have them call out Customer Care or Dental Care team at 1-800-688-4010. You can also direct them to chat with us via our website or the SmileDirectClub app. Our Dental Care team will review the issue directly with the patient to provide the best recommendation based on their unique situation.

You'll receive an auto-response when a file is uploaded. Any missing or additional information required will be communicated to you in your patient portal or with a phone call for our team. In the case that the individual is not a good candidate for SmileDirectClub, they will not be charged by SmileDirectClub. Thereafter, if the individual from whom you collected information is also one of your patients, you can choose to refer your patient elsewhere or offer another traditional orthodontia option for their complex case.

No. Individuals always have the option t wait until their treatment plan is created before entering their payment method. We have found, however, that fast-tracking aligners into production by collecting individuals' credit card information in-office is widely accepted by SDC customers and helps them start treatment as soon as possible.

As treatment ends, they'll be notified automatically to purchase retainers through our telehealth platform.

Thanks to multiple insurance partnerships, SmileDirectClub is covered in-network with almost all major dental insurers in the U.S. - making access to our premium teeth straightening option even more affordable. After the SDC customer submits their insurance information in our telehealth platform, the SmileDirectClub Customer Care team will verify insurance and apply any discount for which they may be eligible.

Smile Check-ins™ let your Dental Care team see how your teeth are moving as they guide your treatment. You'll have regular virtual Smile Check-ins™ so your Dental Care team can be with you every step of the way.

Our minimum age for treatment is Minimum Age for treatment - 12 years old, and all permanent teeth must be present. For Club members under the age of 18, we need a parent/guardian signature on the medical and dental history form during the evaluation step.

SmileDirectClub aligners are available in the U.S., Canada, Australia, United Kingdom, France and Ireland.

Yes. You can see many before and after photos as well as video testimonials on our Results page.

Yes, you may purchase impression kits and aligners for more than one individual. The best way to do so is to make sure each individual's account is tied to a unique email address, regardless of who made the purchase.

While we’re actively working to allow a single user account to manage multiple individuals, for now you'll need to purchase each kit under a different email address to ensure proper prescription and monitoring of each treatment. If you only have one email address, there are many free email services available that you can use.

Yes. If you canceled your order, you can restart at any time by submitting a new Smile Assessment. Start by selecting Am I a candidate?